Refund Policy

Return/Refund Policy for BearPaPaPokeShop LLC

Effective Date: 10/24/2024

At BearPaPaPokeShop LLC, we strive to provide our customers with the best possible shopping experience for trading card game products. We understand that situations may arise where a return or refund is necessary. This Return/Refund Policy outlines our guidelines and procedures for processing returns and refunds.

All Sales Are Final, Except for Incorrect Items Shipped

We take great care to ensure the accuracy and quality of the trading card game products we ship. However, if you receive an incorrect item in your order, we will gladly assist you in resolving the issue.

Return Eligibility

To be eligible for a return or refund for an incorrect item, the following conditions must be met:

Incorrect Item Received: You must have received a different item than the one you ordered.

Notifying Us: You must contact our customer support team within 7 days of receiving your order to report the issue. You can reach our customer support team at duchnguyen@bearpapapokeshop.com

Original Condition: The item must be in its original, unopened condition as it was received.

Return/Refund Procedure

If you believe you have received an incorrect item in your order, please follow these steps:

Contact Us: Send an email to our customer support team at duchnguyen@bearpapapokeshop.com within 7 days of receiving your order. Please include your order number, a description of the incorrect item received, and any relevant photos that can help us understand the issue.

Return Confirmation: Once we have reviewed your case, we will provide you with instructions on returning the incorrect item, if necessary.

Verification: Upon receiving the returned item, we will verify that it is in its original, unopened condition and that it matches your description of the incorrect item.

Refund or Replacement: If the item is confirmed to be incorrect, we will offer you the choice of a refund or a replacement of the correct item. If you choose a replacement, we will ship the correct item to you promptly.

Exclusions

BearPaPaPokeShop LLC does not accept returns or provide refunds for any other reason except for receiving an incorrect item. We do not provide refunds or exchanges for items that you change your mind about, or for items that are damaged due to handling after delivery.

Contact Us

If you have any questions or concerns regarding our Return/Refund Policy or need assistance with a return or refund request for an incorrect item, please contact our customer support team at duchnguyen@bearpapapokeshop.com. We are here to help you with any issues related to your order.

BearPaPaPokeShop LLC is committed to providing you with the highest quality trading card game products, and we appreciate your trust in our services. Thank you for choosing BearPaPaPokeShop LLC for your trading card game needs.